Aria Automation fails to authenticate NSX cloud account with Error 403 content type not supported
search cancel

Aria Automation fails to authenticate NSX cloud account with Error 403 content type not supported

book

Article ID: 437173

calendar_today

Updated On:

Products

VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

VMware Aria Automation 8.18.x fails to authenticate an NSX cloud account. Symptoms include:

  • Authentication attempts return Error: 403.

  • Logs or UI display message: content type text/html not supported for type.

  • Provisioning or cloud account data collection fails.



Environment

Aria Automation 8.18.X

Cause

DNS Resolution (forward and reverse) is not functioning for the NSX Endpoint IP Address and FQDN.

Resolution

 

Below are the Solution Steps to be done by network team from customer side: 

  • Validate DNS connectivity from the Aria Automation appliances to the NSX Manager FQDN and IP address.

  • Ensure both Forward (A) and Reverse (PTR) lookup records are correctly configured in the environment's DNS server for all NSX Manager nodes and Virtual IP (VIP).

  • Correct any identified DNS discrepancies.

  • Verify resolution by re-attempting the cloud account authentication in the Aria Automation UI.



 

Powered by Wolken Software