Error: JasperServer User Defined Reports Cannot Be Exported in DX NetOps

Products

• Network Observability

Issue/Introduction

User defined reports cannot be exported in any format within JasperServer․ Customers specifically notice this failure when attempting to export Service-level reports to CSV format․​​​​‌​‍

ERROR MESSAGE: "JasperServer Reports cannot be exported"

SYMPTOMS:

• User defined reports fail to export

• CSV export option does not work for Service-level reports

CONTEXT: Occurs when attempting to export Ad Hoc Views in JasperServer․

IMPACT: Prevents users from extracting report data into CSV or other formats for analysis․

Environment

DX NetOps Release : 24.3.12

OS: RHEL9

Cause

The export functionality is restricted or fails when data fields are placed in the Groups section instead of the Columns section in the Ad Hoc View․

Resolution

PREREQUISITES:

• Access to JasperServer Ad Hoc View editor

STEPS:

1․ MODIFY AD HOC VIEW STRUCTURE

Path: New Ad Hoc View

Move the data fields from the Groups section to the Columns section․

EXPECTED: The report data is organized by columns rather than grouped․ NOTE: Do not group the data under groups․

2․ VERIFY EXPORT

Attempt to export the modified report to CSV․

EXPECTED: The report exports successfully in the chosen format․

VERIFY SUCCESS:

• Report exports to CSV without errors

• All required fields are present in the exported file