Sync error in ConnectAll when Jira project default issue type updated from X to Y in Jira application

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

Synchronization failure in ConnectALL following an upgrade and a change in the Jira project's default issue type from Bugs to Defects. Although the entity mapping was updated, automations are failing with the error: {"errors":{"issuetype":"The issue type selected is invalid."}}.

Environment

4.x

Cause

The root cause was identified as a mismatch between the internal ID ConnectALL was attempting to send (10100, likely the old "Bug" type) and the ID Jira now expects for "Defects" (10200)

Resolution

Resolution Steps

To resolve this ID mismatch and refresh the mapping, follow these steps:

1. Session Refresh: Open ConnectALL in an incognito window to bypass any cached mapping data.
2. Entity Realignment:
   • Navigate to the Entity Mapping screen.
   • Reselect the Issue Type (Defect).
   • Clear and re-enter credentials to force a handshake refresh with the integrated applications.
3. Schema Update: Go to the Field Mapping screen, reload the fields, and save the configuration.
4. Field Reset (If Summary Error Occurs): If logs indicate a "Specify a summary" error after these steps:
   • Delete the Summary and Description mappings.
   • Save the automation.
   • Remap the Summary and Description fields and save again.