Service Insights unavailable after upgrade to DXO2 26.1.

Products

• DX Operational Observability

Issue/Introduction

After upgrading DX Operational Observability (DXO2) from version 25.1 to 26.1, the Service Insights feature is no longer displayed within the user interface.

Note: This issue is isolated specifically to Service Insights; Alarm Insights remain fully available and function as expected.

Cause

DE668245 - missing environmental variable in the doi-readserver deployment following the upgrade process. Without this variable, the backend server fails to properly initiate or read the data source required to display Service Insights. Development is working on the fix.

Resolution

To resolve this issue and restore Service Insights, add manually the missing environmental variable to the doi-readserver deployment configuration.

Steps to resolve:

1. Edit the deployment configuration for the doi-readserver pod in your Kubernetes/OpenShift environment.

2. Locate the env section within the deployment container specification.

3. Add the following environmental variable key-value pair exactly as shown below:

   YAML

    

   - name: DATA_SOURCE_AI_INSIGHTS
     value: "true"
   

4. Save the configuration and apply the changes. This will automatically trigger a rollout/restart of the doi-readserver pods.

5. Once the pods are back in a Running state, refresh your DXO2 interface to verify that Service Insights are now visible.