The Watchdog is restarting the SeOS engine. The process exceeded the specified handles threshold(1000)

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Symptoms:

The log message is "The Watchdog is restarting the SeOS engine. The process exceeded the specified handles threshold(1000)." and dump files are created in <AccessControl>\bin.

 

Cause:

In the registry HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\AccessControl\SeOSWD, there are the following keys:

ProcHandlesCritical, default value is 1500

ProcHandlesHigh, default value is 1000

See:

https://docops.ca.com/ca-privileged-identity-manager/12-9/EN/reference/registry/seoswd

When the number of process handles exceeds these values the Watchdog (seoswd) restarts PIM (seosd). If key ProcDumpCreate is set to 1 a dump is also created.

 

Resolution:

Increase the values of of the registry keys ProcHandlesCritical and ProcHandlesHigh by 500 and monitor the system.

Dump creation can be turned off by setting ProcDumpCreate to 0.

Environment

Release: ACP1M005900-12.9-Privileged Identity Manager
Component: