Sensor Gateway Container Install Fails When Using Existing API ID

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR

Issue/Introduction

The /data/logs/sgw-service.log has the error

Sensor Gateway URL does not match with other nodes in the cluster
err_not_matching_sensor_gateway_url

Environment

• Carbon Black Cloud: All Supported Versions
• Sensor Gateway: All Supported Versions

Cause

This can happen if the existing API ID is already configured with a different Entry Point in use with multiple Sensor Gateways

Resolution

Create a new Sensor Gateway API ID for use with the new installation

Additional Information

Sensor Gateway Logs