CloudHealth SSO Error: "Your user has not been assigned a role" Resolved by Clearing Cookies

Products

• CloudHealth

Issue/Introduction

A user attempting to log into CloudHealth via Single Sign-On (SSO) may encounter the following error message:

"Your user has not been assigned a role. Please contact your CloudHealth administrator."

This error occurred even when the user's role and group assignments were correctly configured in both the Identity Provider (IDP) and the CloudHealth platform. This can be caused by a stale or corrupted authentication session stored in the browser.

Resolution

To resolve this instance of the role assignment error, perform the following steps:

1. Clear Browser Cookies: Navigate to your browser's privacy or history settings and clear all cookies related to broadcom.com and cloudhealthtech.com.
2. Restart the Browser: Close all active browser windows and tabs entirely, then relaunch the browser.
3. Re-authenticate: Navigate back to the CloudHealth Login Page and attempt to sign in via SSO again.

Note: If the error persists after clearing cookies, the issue may be related to the IDP group naming or SAML attribute configuration. Refer to KB 283832 for further troubleshooting.