NCM Failure

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Article ID: 4367

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Updated On:

Products

CA Spectrum

Issue/Introduction

Spectrum creating error "SPC-OCC-10165" during NCM capture

 

Cause

Customer is running an NCM capture of HUAWEI devices and returning the following error message:

"SPC-OCC-10165: Unable to connect to the ncmservice. The ncmservice daemon may not be running on the SPECTRUM host machine."

Environment

Release: SDBSFO99000-10.2-Spectrum-Device Based Suite-Server FOC
Component:

Resolution

In the Configuration files of the captured device, customer was using country specific characters in a comment. After replacing the non English characters, the issue was gone at the next capture.