Auto-populate affected end user in manual notification in xFlow

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

After installing 17.4 RU5, the notification function for a given ticket no longer populates the affected end user automatically.  Recipients fields remain blank

 

Before RU5 install:

 

After RU5 install:

Environment

Release:  RU5 and above

Cause

The notification functionality in xFlow has been changed in 17.4 RU5 to introduce functionality similar to the classic Web UI

Resolution

Previous versions before RU5 only supported "To" recipients. Starting with RU5, we have enhanced this feature to include "CC" recipients as well.

Since users can now be included in either list, we intentionally removed the restriction requiring them to be in the "To" field only. This was a deliberate design decision implemented to provide more flexibility.

Additional Information

Interested parties should submit an enhancement request/idea to consider adding configuration to populate with the affected end user like before RU5.