Unable to export a large number of Configuration Items.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When we try to export a large number of Configuration Items, e.g. over 10,000, a pop up message "Processing Export data, please wait..." is shown and the hour-glass keeps spinning as shown below. It appears as though it is hanging. 

<Please see attached file for image>

 

Resolution:

You need to increase a value of the NX.env variable EXPORT_STATUS_TIMEOUT from 1800 to an appropriate value, which depends on the number of CIs and exported columns. 

The NX.env variable EXPORT_STATUS_TIMEOUT was introduced by a T patch for r12.9 and the Cumulative #1 or #2 patch for r14.1. The patch Post Installation steps introduce it and set the value to 1800. However, it may need to be further increased should you still encounter the problem. 

 

Additional Information:

For r14.1
Prob# USRD 2991
EXPORTING MORE THAN 5000 CONFIGURATION ITEMS FAILS

TEC1235735: What is the maximum value of EXPORT_STATUS_TIMEOUT?

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: