Telemetry Data Export Portlet Not populated

Products

• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

The Telemetry Data Export Portlet under Administration → License Information is currently not populated. Guidance is required on the necessary steps to enable and populate this data.

Environment

Clarity 16.4.1

Resolution

Clarity PPM collects telemetry data to track product usage, licensing, and compliance metrics. This telemetry system enables Broadcom to monitor subscription compliance, track user engagement, and gather insights on feature adoption across customer deployments.

There are two primary hidden jobs which populates the same 

• TELEMETRY_JOB
• POPULATE_USAGE_ANALYTICS_JOB

Both Jobs are scheduled to run every day and if these jobs are paused or not run the data in the portlet "Telemetry Data Export" wont be populated. Details about Telemetry is documented here 

Additional Information

Note: If the above mentioned jobs are not running, please contact Broadcom Support to help fix the same