CloudSOC: Error "Detector is still being provisioned" during activation

Products

• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention Cloud Detection Service

Issue/Introduction

When attempting to activate a Cloud Detection Service (CDS) detector in the CloudSOC (CASB) portal, the following error message is displayed:

"Detector is still being provisioned. Please wait for provisioning to complete before activating."

While CDS provisioning typically completes within two business days after the configuration is submitted, this error may persist even after the initial provisioning confirmation email is received, preventing the successful activation of the detector.

A further issue has been identified in which administrators are unable to save any DLP profiles within CloudSOC. When the Save action is triggered on any DLP profile, the operation enters a persistent loading state, indicated by a continuously
spinning progress indicator, and never completes successfully. As a result, profile changes cannot be saved.

Environment

CloudSOC with cloud managed CDS

Cause

This error indicates a backend activation/synchronization condition that cannot be resolved through standard portal configuration.

Resolution

Please contact Broadcom Support to resolve this issue. When opening your support case, ensure you collect and provide the following details:

• The Detector ID associated with the error

• Your CASB Tenant ID