New Report Scheduling Fails When Email Body Is Empty

Products

• Clarity PPM SaaS
• Clarity PPM On Premise
• Clarity FedRAMP

Issue/Introduction

When using the New Reporting feature, scheduling a report with an empty email body results in a failure

Steps to Reproduce:

 

1. Log in to Clarity MUX with appropriate Reporting workspace access rights.
2. Navigate to Available Reports.
3. Right-click on any report and select Schedule.
4. In the scheduling pop-up, configure the required details across all tabs.
5. Go to the Email tab:
   • Enter values in the To, CC, or BCC fields.
   • Leave the Message (Email Body) fields blank.
   • Select the option to send the Report as an attachment.
6. Save or submit the schedule.

Actual Result: The report scheduling fails with the reported error

Failed while executing report : com.ca.ppm.export.ExportException: Failed to process export for report 

However the report out can still be downloaded from Reports Library

Expected Result: The report scheduling should be successful

Environment

Clarity 16.4.1

Cause

DE185562

Resolution

Fixed in 

• Clarity 16.4.2

 

Workaround: Populate the Message (Email Body) while scheduling the report