Creating API and SDK Technical Support Cases for Broadcom VCF Environments
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Creating API and SDK Technical Support Cases for Broadcom VCF Environments

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Article ID: 436447

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Updated On:

Products

Support Portal Education: General

Issue/Introduction

This article provides instructions for opening technical support cases for Broadcom VCF (VMware by Broadcom) public SDKs, APIs, and PowerCLI cmdlets. Broadcom offers Developer Support services to assist with best practices, sample code, and guidance for integration or automation projects. Technical Support Engineers provide design guidance, performance optimization advice, and diagnosis of verified functionality issues within official SDK releases.

Eligibility:

  1. VMware SDK and API developer enablement support for integration and automation is available to customers and partners with active standalone SDK contracts (legacy), and is also included as part of Broadcom® Designated Support Engineer (DSE) and Support Account Manager (SAM) Advanced Support offerings.
  2. Product interoperability and break/fix scenarios where SDK or API challenges are suspected to be impairing base product functionality are supported for all customers.

Environment

Broadcom VCF Product Lines using public SDKs, APIs, and PowerCLI as noted in the VMware By Broadcom SDK/API Developer Support - Supported Product Matrix are supported.

Resolution

  1. Navigate to the Broadcom Support Portal and click Login.

         

      2. Click My Cases in the left-hand menu to access the case management page.

       

      3. Click Create Case in the upper-right menu.

       

    4. Complete all required fields.

       

       a) Set the Issue Type to Technical.

       b) Select the relevant VCF Product and Product Release.

       c) Choose the Severity level.

           Note: If Severity 1 is selected, you must complete the business impact field to confirm a production-down status.

       d) Set the Component to API/SDK Software Development Kit (API, Automation). 

           Note: This component is standardized across all Broadcom VCF product lines.

       e) Provide a concise Subject and a detailed Description of the technical requirement or error.

    5. Click Submit to route the case to the specialized VCF API/SDK Support Team.

Additional Information

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