domsrvr process could not start on Secondary server

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Secondary server domsrvrs can no longer connect to the primary server.

In stdlog* there are these lines :

02/13 10:34:44.84 SDM-SEC domsrvr:12              5628 FATAL        sec_mgr.c              776 (string)NOT FOUND (102) in security initialization method tenant_dob
02/13 10:34:44.88 SDM-SEC proctor_SDM-    7676 SIGNIFICANT  pdm_process.c          930 Process stopped ("E:\Program Files (x86)\CA\Service Desk Manager/bin/domsrvr" -s spelsrvr:<SECNAME> -l domsrvr:12 -c '""' -D "" return: 999 

Process domsrvr is stopped with return code 999

 

Environment

ServiceDesk 17.4 on Windows
Primary and Secondary Servers architecture

 

Resolution

Environment variable NX_ROOT was set on primary and seconday servers.
After removing NX_ROOT environment variable, process domsrvr could start