Reprotect fails with error "Failed to reverse replication for failed over devices. A storage operation requested on unknown storage device" with Dell Compellent

Products

• VMware Live Recovery
• VMware Site Recovery Manager

Issue/Introduction

• Reprotect task from may fail with below error when using Dell Compellent for Replication:
  
  Failed to reverse replication for failed over devices. A storage operation requested on unknown storage device '#####.###'.
  
  

Environment

• VMware Site Recovery Manager 8.x
• VMware Live Site Recovery 9.x
• Dell Compellent

Cause

• Reprotect fails  as the LUN at the recovery site is not able to find the common snapshot with the source volume.
• Dell Compellent Storage uses "Replay" (snapshots) for replication. If the common snapshot was deleted by a background expiration policy or manually by an admin, the SRA loses its reference point.
  
  
• SRA log in location /opt/vmware/support/logs/srm/SRAs/sha_.. will report below error:

2026-03-17 07:23:33, 704 [sraResponse] [INFO] Response Xml -
<? xml version="1.0" encoding="UTF-8" standalone="yes"?>
<Response xmlns="http://www.vmware.com/srm/sra/v2">
    <ReverseReplicationResults>
        <Devices>
            <Device id="45806.693">
                <Error code="5023">
                    <Description>Error the destination volume: [Name:DR-test03] does not have a snapshot in common with the source volume</Description>
                    <FixHint>Check Dell Storage Manager and Storage Center Logs for details</FixHint>
                </Error>
            </Device>
        </Devices>
    </ReverseReplicationResults>
</Response>

/var/log/vmware/srm/vmware-dr.log also reporting the same error message to investigate the Dell Storage Manager and Storage Center logs.

--> (dr.storageProvider. fault. StorageDeviceReverseReplicationFailed)
-->     faultCause = (dr. storage. fault. CommandDeviceFailed) {
-->            faultCause = (dr. storage. fault. LocalizableAdapterFault)
-->                faultCause = (vmodl.MethodFault) null,
-->                faultMessage = <unset>
-->                code = "13C3F8D5-5C9A-46CB-BDCE-2253FC246351.5023",
-->                arg = (vim. KeyValue)
-->                    (vim. KeyValue) {
-->                        key = "Description",
-->                        value = "Error the destination volume: [Name: DR-test03] does not have a snapshot in common with the source volume"
-->                    }
-->                    (vim. KeyValue)
-->                        key = "FixHint"
-->                        value = "Check Dell Storage Manager and Storage Center Logs for details"
-->                    }
-->                ]
-->                msg =""
-->            },
-->            faultMessage = <unset>
-->            commandName = "reverseReplication",
-->            device = "45806.693"
-->            msq = ""

 

Resolution

Engage your storage vendor to investigate the issue further