Phishing Readiness Education Trainings not loading page for the users

Products

• Email Security.cloud

Issue/Introduction

This article describes a scenario when your Phishing Readiness campaign reached the users. However, during the education process the Security Awareness training page is not loading displaying the following error depends on the user's browser:

For Firefox :

For Chrome:

Environment

Email Security.cloud

Phishing Readiness

 

Resolution

There are a few steps to perform before reporting this Issue to your Support :

1 - Check any Network or Proxy configuration Issue. Alternatively, disable any proxy used within your browser and test.

2 - Clear your Browser's cache or test it in Incognito or In-private mode, depend on your browser. 

3 - Create a new training template or use a clone option for the Impacted training template.

 

Note: If the above steps did not help with your Issue, Contact Support and provide the details that contain the impacted account and template name In order to investigate further.