SRM Test Failover Fails with SRA Error "Failed to connect to the array management host" After Solutions Enabler Upgrade

Products

• VMware Live Recovery

Issue/Introduction

Symptoms

• VMware Site Recovery Manager (SRM) test recovery and failover operations fail consistently.
• The following error is reported during test failover:

Operation Failed. Failed to create snapshots of replica devices. SRA command 'testFailoverStart' failed. Failed to connect to the array management host. 

• Array discovery and device discovery operations may also fail with similar errors.

Diagnostic Steps

• Verify ICMP Connectivity
  • Verify that the SRM appliance can reach the array management hosts.

root [ / ]# ping 10.###.###.##1
PING 10.###.###.##1 (10.###.###.##1) 56(84) bytes of data.
64 bytes from 10.###.###.##1: icmp_seq=1 ttl=49 time=7.22 ms
--- 10.###.###.##1 ping statistics ---
6 packets transmitted, 6 received, 0% packet loss, time 5007ms
rtt min/avg/max/mdev = 7.055/8.204/10.854/1.364 ms

• Verify TCP Port Connectivity
  • Verify connectivity to TCP port 2707 from the SRM appliance.

Example output:

root [ / ]# curl -v telnet://10.###.###.##1:2707
* Trying 10.###.###.##1:2707...
* connect to 10.###.###.##1 port 2707 from 10.###.###.#02 port 48010 failed: No route to host
* Failed to connect to 10.###.###.##1 port 2707 after 5 ms: Couldn't connect to server
* Closing connection
curl: (7) Failed to connect to 10.###.###.##1 port 2707 after 5 ms: Couldn't connect to server

This confirms that ICMP communication is successful but the Solutions Enabler communication port is unavailable.

• Verify Solutions Enabler Certificate
  • Validate that the Solutions Enabler certificate inside the SRA Docker container matches the SRM appliance hostname.

root [ / ]# docker ps
root [ / ]# docker exec -it <Container-id>/bin/bash
bash-4.3# cd /var/symapi/config/cert/
bash-4.3# manage_server_cert list
The host names in this machine's certificate:
hostname
bash-4.3# exit
exit
root [ / ]# hostname
hostname.xyz.com
root [ / ]#

 

Environment

VMware Site Recovery Manager 9.0.2

VMware vCenter 8.0 U2.

 

Cause

The primary cause is a TLS Certificate Validation Failure. This typically occurs after an upgrade of the Solutions Enabler (e.g., to version 10.3.0) or a change in the SE hostname. The local SRM host explicitly rejects the TLS certificate presented by the remote storage management host, preventing the establishment of the SYMAPI session required for device discovery and snapshot operations.

Justification

The /opt/vmware/support/logs/srm/SRAs/EmcSrdfSra_20260409.log explicitly captures the failure during the SymInit() process:

[20260409150915    17    90 [email protected]        ] Initializing SYMAPI session for remote server [10.###.###.##2:2707]
[20260409151015    17   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
 Retrying SymInit()... Attempt: [1]

[20260409151115    17   125 [email protected]        ] Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]
 Retrying SymInit()... Attempt: [2]

[20260409151115    17   136 [email protected]        ] [ERROR]: Failed to perform SymInit().
[ERROR]: [SYMAPI_C_CERT_VALIDATION_FAILED : The local host rejected the remote TLS certificate]

[20260409151115    17    76 [email protected]] Writing to output file

Output XML:
<?xml version="1.0" encoding="UTF-8"?>
<Response xmlns="http://www.vmware.com/srm/sra/v2">
 <Error code="1043"/>
</Response>

[20260409151115    17   186 [email protected]             ] Elapsed Time: 0.196573 sec

Resolution

Engage storage vendor (Dell EMC) to investigate the issue further.

 

Additional Information

Dell Document for reference 

SRA Command "discoverDevices" Error "Failed to connect to array management host" on the Primary Site | Dell India