After enabling vCenter High Availability (HA) , the root password of vCenter root account shows as disconnected in the vSphere UI > Administration > Password Management page

Products

• VCF Operations

Issue/Introduction

• The VCF Operations UI > Fleet Management > Passwords page also shows the vCenter root account in a disconnected state
• When trying to remediate the vCenter root account password, this error is displayed - 

Description - Password remediate for resource : vcenter_fqdn, user : root and credential type : SSH

Remediation Message: Please make sure each powered-on VM has a unique FQDN.

Cause: Found 3 powered-on VMs with FQDN atvmvsp1.avgkoeln.intern, should be 1.

 

Environment

VCF 9.0.0.0

Cause

vCenter HA cannot be configured for a vCenter Server that is part of VCF

Resolution

• Do not configure vCenter HA for a vCenter Server that is part of VCF.
• If vCenter HA for a vCenter Server that is part of VCF has been configured, to address the situation - do the following - 
  • Deactivate vCenter HA
  • Retain the active vCenter VM, delete the passive vCenter VM and the witness VM from the inventory
  • Use this article to clear the failed password workflows - https://knowledge.broadcom.com/external/article/408771/vcenter-root-account-showing-disconnect.html
  • Remediate the vCenter root password
  • It is expected to successfully remediate this time

Additional Information

• Please see the vCenter HA FAQ for more information -

https://knowledge.broadcom.com/external/article/313528/faq-vcenter-high-availability.html