While installing/upgrading SDM 14.1, a HEAP CORRUPTION DETECTED error appears
Article ID: 43608
Updated On:
Products
Issue/Introduction
While installing/upgrading SDM 14.1, a HEAP CORRUPTION DETECTED error appears
Below errors are found in log files:
Checkdb log file:
sql_ckeckdb 1260 ERROR encrypt.cpp 520 etpki_lib_init return -1
sql_ckeckdb 1260 ERROR encrypt.cpp 139 unable to initialise encryption operation
OS Event viewer logs:
Faulting application name: sql_check_db.exe, version: 14.1.0.111, time stamp: 0x544abcd4
Faulting module name: sql_check_db.exe, version: 14.1.0.111, time stamp: 0x544abcd4
Exception code: 0x80000003
Fault offset: 0x000a64cb
Faulting process id: 0x4ec
Faulting application start time: 0x01d1ba34be56d9c2
Faulting application path: D:\PROGRA~1\CA\SERVIC~1\bin\sql_check_db.exe
Faulting module path: D:\PROGRA~1\CA\SERVIC~1\bin\sql_check_db.exe
Report Id: d4617461-262e-11e6-80d0-000c2995d3c4
Configure log:
INFO ? ? Process sql_check_db completed with exit code 11
DEBUG SQLDatabasePage.java 476 Return code of ckdb.doCheck :11
INFO ConfigThread.java 597 Abort requested while running task: Load system data
INFO TaskMediator.java 184 Configuration has completed successfully.
Environment
All Supported Windows Operating Systems
Resolution
1. On the SDM server, check the below registry path:
HKLM -> SOFTWARE -> Wow6432Node -> ComputerAssociates -> Shared -> CAPKI
If this registry key exists, check the installation drive and path. If the drive and/or path is incorrect, then correct this.
2. If the registry entry does not exist, run the below command from the SDM 14.1 install media (products\SDM\casd.nt\etpki)
setup.exe install caller=SDM verbose
Verify the CAPKI registry key again
3. Copy eTPKI folder (default - C:\Program Files (x86)\CA\SC\CAPKI) from a working SDM 14.1 environment and reboot the server.
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