While installing/upgrading SDM, a HEAP CORRUPTION DETECTED error appears
Below errors are found in log files:
Checkdb log file:
sql_ckeckdb 1260 ERROR encrypt.cpp 520 etpki_lib_init return -1
sql_ckeckdb 1260 ERROR encrypt.cpp 139 unable to initialise encryption operation
OS Event viewer logs:
Faulting application name: sql_check_db.exe, version: 14.1.0.111, time stamp: 0x544abcd4
Faulting module name: sql_check_db.exe, version: 14.1.0.111, time stamp: 0x544abcd4
Exception code: 0x80000003
Fault offset: 0x000a64cb
Faulting process id: 0x4ec
Faulting application start time: 0x01d1ba34be56d9c2
Faulting application path: D:\PROGRA~1\CA\SERVIC~1\bin\sql_check_db.exe
Faulting module path: D:\PROGRA~1\CA\SERVIC~1\bin\sql_check_db.exe
Report Id: d4617461-262e-11e6-80d0-000c2995d3c4
Configure log:
INFO ? ? Process sql_check_db completed with exit code 11
DEBUG SQLDatabasePage.java 476 Return code of ckdb.doCheck :11
INFO ConfigThread.java 597 Abort requested while running task: Load system data
INFO TaskMediator.java 184 Configuration has completed successfully.
Service Desk Manager 14.x and up
All Supported Windows Operating Systems
One of the following should resolve the issue and allow the install/upgrade to proceed:
It is important to ensure that all servers in the SDM environment are updated to the same release and patch level.