TDM Portal Upgrade Fails with Error 1721 due to Security Software

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

When upgrading the CA Test Data Manager (TDM) Portal to the latest version  the installer fails with Error 1721. The installation logs will report the following:

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: UninstallScvLaunch, location: C:\WINDOWS\Installer\MSIE0C8.tmp, command: /RunAsAdmin /HideWindow /dir "C:\Program Files\CA\CA Test Data Manager Portal\service\bin\" "C:\Program Files\CA\CA Test Data Manager Portal\service\bin\UninstallCATDM-NT.bat"

 

Environment

TDM Portal 4.11 and up

Cause

Security Software Interference: Active security scans, antivirus software, or Endpoint Detection and Response (EDR) agents may block batch (.bat) files from executing within the MSI installer. This prevents the installer from running mandatory actions, such as UninstallScvLaunch or UninstallCATDM-NT.bat.

Resolution

To resolve this issue, apply the following steps:

1. Add Security Exceptions: Configure your antivirus or EDR software to exclude the TDM Portal installation directory (typically C:\Program Files\CA\CA Test Data Manager Portal\service\bin\).
2. Permit Batch Execution: Ensure the security software is set to allow start/stop, uninstall, and install batch files to run without interference.
3. Run as Administrator: Right-click the TDM Portal installer and select Run as administrator to ensure full privileges for custom actions.
4. Service Verification: Ensure that the OrientDB and CA TDM related services are fully stopped in services.msc before retrying the installation.

Once these exclusions are in place, the installer should complete the upgrade successfully.