Error message 'ASP-0: An error has occurred' is displayed when trying to import data into CA SAM.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

While trying to import data into CA SAM via Exchange > Data Exchange > Import the process does not complete and the following error message is displayed in the interface:

'ASP-0: An error has occurred'

Environment:  

CA SAM all versions

Cause: 

One of the causes of this problem is an issue with the import buffer tables.

Resolution:

In order to resolve this problem please navigate to Admin > Maintenance > Rebuild system tables > click 'rebuild import buffer tables'.

Once this process is complete you can go ahead and retry the import.

Additional Information:

 

Since the above solution does not cover all reasons of the generic error ASP-0, please raise a support case if the problem persists.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: