MUX Hierarchy Task Details Panel shows 'No items selected' unless Project is pre-loaded

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When a user navigates to a Hierarchy and attempts to view Task Details, the details panel fails to populate and instead displays a "No items selected" message. The issue specifically occurs if the user attempts to access the task details directly within the Hierarchy tab.

Steps to Reproduce:

1. Log into Clarity MUX
2. Global Rights: Hierarchy - Navigate, Investment - Hierarchy - View - All,Project Management - Tiles Navigate,Project Management - Navigate,Projects - Navigate,Tasks - Navigate
3. Instance Rights:  Hierarchy - Edit, Project - Edit
4. Navigate to a Hierarchy that contains projects and tasks
5. Ensure the Hierarchy blueprint has Tasks module configured on it
6. Without previously opening the specific projects in the Project workspace, navigate to Tasks tab on Hierarchy, try to click a task to view the Details Panel.

Expected Results:
The Task Details panel should load and display the task attributes immediately upon selection within the Hierarchy.

Actual Results:
The panel shows "No items selected". If the project was pre-opened in the Projects tab, the details load correctly only for those "pre-loaded" item.

Environment

v16.3.2 and above

Cause

Due to DE185043

Resolution

Engineering is reviewing DE185043

Additional Information

Workaround: Granting 'Hierarchy - Edit - All' rights.