Partner Logo Not Updating in CloudHealth Despite Successful Update Message

Products

• CloudHealth

Issue/Introduction

A partner may experience an issue when attempting to update their partner logo in CloudHealth. After uploading a new logo, the system displays a confirmation message stating, "Customer was successfully updated." However, upon refreshing the page, the old logo continues to appear instead of the newly uploaded image.

This behavior can be misleading, as it suggests the update was not applied, even though the system has successfully processed the change.

Resolution

This issue is typically caused by browser caching, where the previously stored version of the logo is displayed instead of the updated one.

To resolve the issue:

• Clear the browser cache and cookies.
• Refresh the page after clearing the cache.
• Revisit the partner logo section to confirm the updated logo is displayed.

After clearing the cache, the updated logo should appear as expected.