Unable to activate Live Site Recovery Subscription License on 9.0.5
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Unable to activate Live Site Recovery Subscription License on 9.0.5

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Article ID: 435710

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Activating site pair in Live Site Recovery Cloud console fails at 50% while using Live Site Recovery 9.0.5

Environment

vSphere Live Recovery 9.0.5
Subscription Licensing

Cause

DPX agent on VLSR appliance is unable to run Convert to Subscription workflow

[2026-03-17 11:03:43.962 EDT] [dpx-agent] WARN  [vcId='NA' host='##.##.##.##'] [thread='dpx-schedule-thread5'] com.vmware.atlas.agent.srm.entitlement.visitors.impl.VisitorRunner - Failed to visit a visitor!
com.vmware.vim.vmomi.client.exception.VmomiProtocolException: https://##.##.##.##:443/vrms invocation failed with "com.vmware.vim.vmomi.core.exception.UnmarshallException: Unable to unmarshal response"

hms.log on appliance will have errors similar to:

2026-03-12 20:41:03.446 DEBUG hms.vmc.VmcService [tcweb-3] (..hms.vmc.VmcService) {operationID=cf18d750-1695-4821-bbb7-############-HMS-773} [] | convertToSubscription called at on-prem with com.vmware.hms.vmc.VmcService$DpxSpec@795553a5
2026-03-12 20:41:03.450 ERROR server.impl.InvocationTask [tcweb-3] (..server.impl.InvocationTask) {operationID=cf18d750-1695-4821-bbb7-############-HMS-773} [] | Method invocation threw unexpected error!
Caused by: java.lang.ExceptionInInitializerError: Exception java.lang.NoSuchMethodError: 'void org.apache.hc.core5.http.impl.io.DefaultHttpRequestWriterFactory.<init>(org.apache.hc.core5.http.config.Http1Config)' [in thread "tcweb-9"]

Resolution

A fix will be included in the Live Site Recovery patch for 9.0.5.1

Workaround:
Set up and utilize license in Offline Mode

You will need to remove offline mode prior to activation