ConnectALL incorrectly removes linked items

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

In some situations, ConnectALL will incorrectly remove linked items like Epic links.

Environment

ConnectALL versions 4.1 and lower

Cause

This is caused due to the way that ConnectALL handles conflict resolution in versions lower than 4.2

Resolution

Workaround

1. In ConnectALL Properties, add the following configuration setting:
   enable.record.cache.validation.for.read
2. Set the value to: false

 

Resolution

Upgrade to 4.2