SD Packages from the Enterprise Server cannot be staged on a Domain Manager

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

Registration Job of a SD Package from Enterprise to a Domain Server remains in active status with DTS transfer done at 100%

 

On Domain Manager under C:\Program Files (x86)\CA\DSM\SD\ASM\D there is a <uuid>.in file but it is never processed and deleted.

 

And on Domain Manager under System Delivery Engine, there is no task "Rec Dist"

Environment

Client Automation - All Versions

Cause

The Domain Manager was linked to an Enterprise Server but the link information in comstore was lost.

On Domain Manager mdb database following SQL Query returns 2 rows (one row for the enterprise and one row for the DOMAIN) :
select domain_uuid,parent_domain_uuid, label from ca_n_tier

which means that link with Enterprise is present in database.

But following commands :

ccnfcmda -cmd GetParameterValue -ps itrm/manager/default -pn enterprisename
returns empty string

ccnfcmda -cmd GetParameterValue -ps itrm/manager/default -pn role
returns 2

Resolution

1- Stop sdgrm plugins :
caf stop sdmgr_tm
caf stop sdmgr_im

2- Check with "caf status" that sdmgr_im and sdmgr_tm are stopped and plugins sdmgr_rm, sdmgr_nm, sdmgr_pm are not present in the running plugin list

3- Execute these commands :
ccnfcmda -cmd SetParameterValue -ps itrm/manager/default -pn enterprisename -v "enterprise_name'
ccnfcmda -cmd SetParameterValue -ps itrm/manager/default -pn role -v 1

Replace enterprise_name by then name of enterprise server

4- Execute these commands :
caf start sdmgr_tm
caf start sdmgr_im

5- Check if problem is resolved.

The task "Dist Receiver" in System Delivery Engine and *.in files under C:\Program Files (x86)\CA\DSM\SD\ASM\D should be processed and removed