In ConnectAll automations erroring out having Jira OAuth Setup

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

In ConnectAll it has been seen that some time automation configured with Jira Cloud Oauth connector throws below error message while synching the records.

Error Message :  java.lang.Exception: Exception in getting the user timezone : {"code":403,"message":"The app is not installed on this instance”}

Environment

4.x

Resolution

Re authenticate the Jira Oauth Connection and retry the failed records or push an update on any existing record.