SRA Command 'discoverDevices' failed.

Products

• VMware Live Recovery

Issue/Introduction

The following error message is seen when trying to discover new devices using an Storage Replication Adapter (SRA) on SRM:SRA command 'discoverDevices' failed. Address of the storage array is not reachable. Storage array might be down or IP address entered might be incorrect. Ensure that the storage array is up and running and the IP address of the storage array is reachable through the command line interface.



Environment

VMware Live Site Recovery 9.x

Cause

This issue can be thrown for the following reasons:

• Storage Array IP change
• Firewall changes
• Expired Certificate on the Storage Array Appliance

From SRM, vmware-dr.log there is an error message "Storage array is not reachable."

2026-04-02T17:19:46.467+08:00 verbose vmware-dr[58956] [SRM@6876 sub=PropertyProvider ctxID=3f15be36 opID=######-ce34-466a-####-############-retrieveHistoryWindow] [529a8] [RecordAndNotifyChangeInt] No listeners on dr.recovery.RecoveryHistoryManager.retrieveHistoryWindow34505 - bailing out
2026-04-02T17:19:46.467+08:00 verbose vmware-dr[58956] [SRM@6876 sub=DrTask ctxID=3f15be36 opID=######-ce34-466a-####-############-retrieveHistoryWindow] [529a8] Task 'dr.recovery.RecoveryHistoryManager.retrieveHistoryWindow34505' completed with result: (dr.recovery.RecoveryResult) [
-->    (dr.recovery.RecoveryResult) {
-->       runKey = 675638,
->       operation = "test",
-->       options = (dr.recovery.RecoveryOptions) {
-->          note = <unset>,
-->          syncData = true,
-->          plannedFailover = false,
-->          migrateEligibleVms = false,
-->          skipProtectionSiteOperations = false,
-->          autoAnswerPrompts = false,
-->          recoveryPoint = <unset>
-->                },
-->                faultMessage = <unset>,
-->                commandName = "syncOnce"
-->                msg = "SRA command 'syncOnce' failed. Address of the storage array is not reachable.--> Storage array might be down or IP address entered might be incorrect. Ensure that the storage array is up and running and the IP address of the storage array is reachable through the command line interface."
-->             },
-->             faultMessage = <unset>
-->             msg = "Failed to sync data on replica devices. SRA command 'syncOnce' failed. Address of the
storage array is not reachable.
--> Storage array might be down or IP address entered might be incorrect. Ensure that the storage array is up and running and the IP address of the storage array is reachable through the command line interface.

Resolution

As most Storage Replication Adapters (SRA) handle their logging differently, we have limited access to review these logs. 

Reach out to your storage array SRA support team for assistance.