Client is not able to populate categories under the edit_in list.

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Client is unable to populate categories after following the reference article to customize edit_in list by adding category field. 
Reference knowledge Article :46470
 

Environment

Release: CA Service Desk Manager 17.4 RU03/RU04. 

Resolution

Issue is fixed in R17.5 
Issue is fixed in R17.4. RU03 onwards. Please contact support for test-fix.