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Failed to upgrade to Spectrum 10.1.2 or 9.4.4
Article ID: 4352
Updated On:
Products
CA Spectrum
Issue/Introduction
When trying to upgrade to Spectrum 9.4.4 or 10.1.2, Click on Install Ca Spectrum xx.xx.xx.xx
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Once the process for InstallAnywhere is complete, the Spectrum installation won't come up. It doesn't give you any error messages or logs.
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Cause
This is because there are some spaces found in the directory name and parent directory name where the installer is saved.
Environment
Spectrum 9.4.x, 10.x
Resolution
1. Remove the space in the directory name where the installer is saved.
2. Remove the space in the parent directory name where the installer is saved.
3. Install Spectrum 10.1.2 or 9.4.4 again.
Additional Information
Most likely, this issue would happen on Windows 2012 and Windows 2012 R2 platform.
Attachments
Feedback
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