Contacting the Broadcom Partner Help Desk for Support

Products

• Partner Helpdesk
• Partner: Quoting and Ordering Operations

Issue/Introduction

Effective March 30, 2026, Broadcom has transitioned to a new Partner Portal-centric support experience for the CA, Symantec, and VMware divisions. Please note that the partner help desk email address has been decommissioned as of this date.

This centralized form is designed to provide partners with a single point of entry for all portal, program, and administrative inquiries, replacing legacy email-based support workflows.

Environment

Broadcom Partner portal

Resolution

All new support requests should be submitted via a request ticket through the following link: Broadcom Partner Help Desk Request form

Steps to submit:

• Fill out the mandatory fields marked with a red asterisk (*).

• Component Selection: Choose the most relevant option from the dropdown menu:

  • Partner Portal Related: For general program or portal access issues.

  • Broadcom Support Portal Profile update: For issues specifically regarding support portal.

• In the Summary or Description, clearly specify your division (CA, Symantec, or VMware).

Once you click submit, a Ticket Number will be displayed immediately on your screen for your reference. A Partner Helpdesk representative will respond directly to the email address you provided in the form. You may then respond to that email to continue the conversation.

Additional Information

Note: Broadcom Partner Help Desk Request form is for Partner related queries only.

• For technical product issues or software bugs, please continue to use the standard Broadcom Support Portal to open technical cases.

• For assistance with licensing, entitlements, login issues, or general help on the support portal, contact Customer Care via non-technical case, phone or chat