Aria Operations SNMP Adapter collection fails with "SNMPv3 discovery failed. Failed to connect to agent"
Article ID: 435079
Updated On:
Products
Issue/Introduction
- In VMware Aria Operations, the adapter configuration in the UI (Administration > Integrations) displays a green status for SNMP integration, but the collection for the SNMP adapter is in a failed state.
- Collection failures are observed in
/storage/log/vcops/log/collector-wrapper.log:yyyy/mm/dd hh:mm:ss | INFO| jvm 1| ########## [ERROR][SNMPAdapter-pool-301-thread-19] SNMPv3 discovery failed. Failed to connect to agent. - Continuous collection halts are observed in SNMP adapter logs
/storage/log/vcops/log/adapters/SNMPAdapter/:yyyy/mm/dd hh:mm:ss,767+0000 ERROR [Collector worker thread 11] (8999) com.integrien.alive.common.adapter3.AdapterBase.collect - Collect threw an exception: com.vmware.ops.api.client.exceptions.ServerException: Service Unavailable...Caused by: com.vmware.ops.api.client.exceptions.ServerException: Service Unavailable...yyyy/mm/dd hh:mm:ss,882+0000 WARN [SNMPAdapter-pool-65-thread-25] (8999) com.integrien.adapter3.snmp.metric.MetricDataProcessor.run - Collection is stopped. Therefore discarding metric collection.
Environment
VMware Aria Operations 8.18.x
VMware Aria Operations Management pack for SNMP 3.2.x
Cause
Aria Operations Cloud Proxy is configured with an incompatible version of the SNMP adapter. This version mismatch prevents successful agent discovery and results in continuous data collection failures.
Resolution
- Review the Broadcom Interoperability Matrix to verify compatibility between your Aria Operations release and the SNMP Management Pack.
- Download the compatible VMware Aria Operations Management Pack for SNMP
- Upgrade the Management Pack by following the official documentation: Installing and Configuring the Management Pack for SNMP.
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