New Carbon Black Cloud Org - No Access / Super Admin Created

Products

• Carbon Black Cloud Endpoint Standard
• Carbon Black Cloud Enterprise EDR
• Carbon Black Cloud Workload

Issue/Introduction

• Recently purchased Carbon Black Cloud
• No Super Admin was created
• No one has initial access to the org

Environment

• Carbon Black Cloud Console: All Supported Versions

Resolution

1. Confirm the Carbon Black Cloud License and Tenant Hold process has been completed.
2. Open a 'Technical' Support Case and ask that your email be invited to the newly created org