Invalid VIP certificate expire notification after renewal

Products

• VIP Service

Issue/Introduction

The latest certificate has already been applied on the Enterprise Gateway servers. However, even after renewing the expired certificate, invalid email notifications are still being sent daily.

Environment

VIP Service

Resolution

This issue is caused by a data inconsistency. The email notification is intended to be sent only at defined intervals, not on a daily basis. The Symantec VIP product team has identified the data issue and implemented a fix.