Automation AI Engine 24 not producing any log file

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

We have installed and started the Automation AI Engine following the documentation but there is no log file generated when the component is started via the Service Manager.

How can we configure the Automation AI Engine so that it generates a log file?

Environment

Automation AI Engine 24.0.4

Cause

DE184615: 

The Automation.AI component 24.0.x does not generate any log by default so it's complicated to troubleshoot.
Additionally, the 24.4 documentation does not mention the parameters on application.properties related to the logging, notably:

spring.profiles.active=file
logging.file.path=temp/

Resolution

Workaround:

In order to enable Automation.AI Engine writing to file (automation-ai_log.txt) please modify the application.properties as below:

spring.profiles.active=file

Then start the Automation.AI Engine and the automation-ai_log.txt will be generated under the subfolder temp.

Solution:

The documentation and defaults on the Automation AI Engine will be enhanced in 24.0.5 version planned to be released in June 2026.