Error: "Access attempted for disabled organization = <org-name>" and "This operation is denied" causes out of space issues on Transfer server storage

Products

• VMware Cloud Director

Issue/Introduction

• Out of space in Transfer directory in VMware Cloud Director
• Transfer Session Cleaner Job is running as scheduled when checking with below:
  
  /opt/vmware/vcloud-director/bin/cell-management-tool cell -u administrator -p <password> -tt | grep "+--\|UUID\|Transfer"
  
  
• In the /opt/vmware/vcloud-director/logs/vcloud-container-debug.log, the following error stack is logged:
  
  DEBUG    | Backend-activity-pool-#######| CSecurityManager               | Access attempted for disabled organization = <org-name>. |
ERROR    | Backend-activity-pool-#######| essionCleanerJob$TransferSessionCleanerJobActivity | [Activity Execution] Unable to remove TransferSession: ########-####-####-####-############ - Handle: urn:uuid:########-####-####-####-############, Current Phase: TransferSessionCleanerJob$TransferSessionCleanerJobActivity$TransferSessionCleanerJobPhase |
com.vmware.vcloud.api.presentation.entity.security.OperationDeniedException: This operation is denied.

Environment

• VMware Cloud Director 10.5.1

Cause

This issue occurs when a stale uploaded item exists in the database which belongs to an Organisation that is disabled.

Resolution

To resolve this issue, enable the Organisation as mentioned in Activate or Deactivate a VMware Cloud Director Organization