ConnectALL "A JSONObject text must begin with" error when moving Jira item to a different project
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ConnectALL "A JSONObject text must begin with" error when moving Jira item to a different project

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Article ID: 434812

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Updated On:

Products

ConnectAll On-Prem ConnectALL

Issue/Introduction

When trying to move a Jira item from one project to another through ConnectALL, Jira throws an error as follows:

ERROR YYYY-MM-dd hh:mm:ss,zzz [########## | <automationName> | <pollId> | ############ | {<groupName>}][(connectall-flows) thread #### - JmsConsumer[writeQ]] com.go2group.connectall.model.transformer.model.api.UpdateDestinationTransformer: [Create/Update] Error while connecting to server https://jira.example.com
org.json.JSONException: A JSONObject text must begin with '{' at 1 [character 2 line 1]

Cause

If the following ConnectALL properties are configured but the Jira plugin itself is not installed it will cause this error

Name
Value
jira.customized.rest.url
/rest/jirarestservice/1.0
jira.handshake.enabled
true
jira.comment.plugin.enabled
true

 

Resolution

Download and install the Jira plugin from the support download site

Refer to the tech docs page for installation and configuration: https://techdocs.broadcom.com/us/en/ca-enterprise-software/valueops/connectall/4-1/adapters/atlassian-jira/Jira-enhancements/connectall-jira-plugin.html

 

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