How to Submit a Product Enhancement Request for Symantec Identity Security Platform (IDSP)

Products

• Symantec Identity Security Platform - IDSP (formerly VIP Authentication Hub)

Issue/Introduction

This article provides instructions to propose new features or enhancements for Symantec Identity Security Platform (IDSP), formerly VIP Authentication Hub.

Environment

Symantec Identity Security Platform (IDSP), formerly VIP Authentication Hub

Resolution

To ensure your request reaches Product Management and Engineering, follow these steps to open a support case:

1. Access the Portal: Log in to the Broadcom Support Portal and select My Cases to create a new ticket.

2. Case Subject: Use the standardized format:

   [Brief Title of Enhancement]

3. Provide Critical Details: To help teams evaluate the request, the description must include:

   • Problem Description: Define the specific challenge or limitation you are facing.

   • User Impact: Identify who is affected (e.g., Administrators, End-users) and the frequency of the issue.

   • Proposed Solution: Detail the specific change or new feature you are proposing.

   • Business Benefit: Explain how this improves operations (e.g., efficiency, security, or cost savings).

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The Review Workflow

• Support Review: A support engineer validates the request for clarity and technical feasibility.

• Engineering Escalation: Once validated, an internal request is created for Product Management roadmap consideration.

• Case Closure: Once the request is formally handed off to the product team, the support case will be closed (this does not mean the request was denied, but that it has moved into the development lifecycle).