Duplicate issues created by ConnectALL
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Duplicate issues created by ConnectALL

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Article ID: 434629

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Updated On:

Products

ConnectAll On-Prem ConnectALL

Issue/Introduction

Sample workflow

  1. User creates Jira issue SAMP-123
  2. ConnectAll syncs and creates Rally issue US456
  3. ConnectAll creates Rally issue US789;  initial external link URL showed RWT-123
  4. ConnectAll creates Jira issue EXAM-123 (note: different Jira project) and updates the Jira URL on the Rally ticket in the same minute timestamp

Cause

The duplicate issue is caused by an early poll exit, which allows a record currently in creation to be picked up for processing again. This occurs due to a race condition when both instances are processed by different polls simultaneously.
 
 

Resolution

Fixes for parallel polling and early poll exits were included in version 4.0.5.

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