ConnectALL automation no longer synchronizing new and updated records

Products

• ConnectAll On-Prem
• ConnectALL
• ConnectAll SaaS

Issue/Introduction

A previously functioning automation is no longer synchronizing new and updated records.

Inspecting the logs reveals an error as follows:

ERROR YYYY-MM-dd hh:mm:ss,zzz [-######### | <automationName> | <pollId> | | {<groupNames>}][Camel (camel-1) thread ###### - Split] com.go2group.connectall.jira.JiraRestConnector: Exception occurred in fetching the records by query : {"errorMessages":["Error in the JQL Query: Expecting ')' but got 'order'. (line #, character ###)"],"errors":{}}

 

Cause

This was caused by a missing parentheses character in the Jira JQL flow filter.

Resolution

Inspect the Jira JQL flow filter and ensure that the syntax is correct.