VVS bundle download fails with HTTP Error 404 due to incorrect UMDS directory permissions

Products

• VCF Operations

Issue/Introduction

VMware vSphere Update Manager Download Service (UMDS) fails to download or serve the VVS consolidated bundle. The following errors are observed in the var/log/vmware/vcf/lcm/lcm.xxx-xx-xxx1.log-debug of the SDDC manager appliance

• error vmware-downloadService[<REDACTED_ID>] [Originator@6876 sub=HostUpdateDepotManager] [patchDepotManager 2305] Error occured while downloading VVS bundle from URL: <REDACTED_FQDN>:443/umds-patch-store/hostupdate/../vvs/vvs-consolidated-bundle.zip. Download error: HTTP Error Code: 404

• error vmware-downloadService[<REDACTED_ID>] [Originator@6876 sub=Default] [hostUpdate20Downloader 333] VVS download failed.

• Command FAILED. For more detail please check umds-commandOutput.json in log directory.

Environment

VCF 9.0

SDDC Manager 9.0

Cause

The Apache web server is unable to access or serve the patch store files because the directory and file permissions under /var/www are incorrectly set, leading to a 404 (Not Found) error when the download service attempts to retrieve bundles.

Resolution

 

• Log in to the UMDS server as root or a user with sudo privileges.

• Update the ownership of the web directory to the Apache user: chown apache -R /var/www

• Set the correct directory permissions to allow traversing and reading: find /var/www/html -type d -exec chmod 0755 {} \;

• Set the correct file permissions to allow reading of the bundles: find /var/www/html -type f -exec chmod 0644 {} \;

• Retry the UMDS download/sync process.

 

Additional Information

Use UMDS on SDDC Manager to Get ESX Component Data