DNA Job aborts with "SQT file does NOT exist" error

Products

• CA Automic Applications Manager (AM)

Issue/Introduction

A DNA Job may fail with the below error, found in the output file. The error code is 77 here but could be a different value.

Checking for existence of SQT file:
  Error encountered - SQT file does NOT exist:
    (F:\OSI\BANK\SQT\SAMPLE.SQT).
  Exiting with error (return code = 77).

Deleting temporary files (debug is OFF):

DNAP: Exiting with return code 77.

Additional issue seen is the network drive is listed as Unavailable as seen below, also found in the output file of the Job:

*************** In PREFIX.DNAP.bat...       ***************
Current network drive mappings and statusef:
New connections will be remembered.

Status       Local     Remote                    Network

-------------------------------------------------------------------------------
Unavailable  F:        \\example\mapdrive       Microsoft Windows Network
The command completed successfully.

 

Cause

Network drive failed to map resulting in SQT file not found

Resolution

The PREFIX.DNAP.bat script is a "Prefix" script that run a Windows "net use" command.

This command is running successfully but returned the drive as unavailable.

As the net use command is a windows command, it is recommend to refer to your OS and/or Network Admin to assist in determining why this command is failing to map the network drive when run by the Agent's Service Account.