OM Web Viewer 14.0 dumping at recycle time with C03 abend
Article ID: 434252
Updated On:
Products
Issue/Introduction
There is an ongoing issue with our Web viewer 14 system on one of production databases. At the time of recycle, the task abends often but not every time.
Originally, the task held up batch because it had links into a View database, this was confirmed by looking on SDSF under ENQ. To combat this, we introduced recycling the task twice a week rather than weekly.
This worked for a couple weeks but its started to dump again when recycling.
OM Web Viewer 14.0 JESYSMSG LOG shows:
IGD103I SMS UNIX FILE ALLOCATED TO DDNAME SYS00400
CAHVS1348E PDF file unallocate failed, RC=4, Error/Info Code=04200000
Environment
- Output Management Web Viewer™ for z/OS
- Output Management View® for z/OS
- View AFP to PDF Transformer Option
Cause
When recycling the OM Web Viewer 14.0 Started Task, a C03 abend can occur if a user closes a large PDF report before the OM Spool Java Transformers have finished reading the contents. This leaves an associated HFS file open, preventing a clean shutdown during the recycle.
Resolution
To resolve this permanently, please apply LU19489 WEB VIEWER: DUMPING AT RECYCLE TIME. This fix ensures that HFS files are properly closed even if a report is closed prematurely.
Additionally, for large reports, you may consider configuring your environment to use linearized PDFs by setting X2YY_A2PD=A2PDL in your environment variables. This allows the first pages to be viewable more quickly, which can help prevent users from closing reports before they load or convert a multi million line report.
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