Health report: Bg Service (report) invalid status
Article ID: 434225
Updated On:
Products
Issue/Introduction
When looking at the Clarity Health Report, the Application tab shows the Bg Service (report) on an invalid status.
What can cause this error? How can we fix it?
Environment
Clarity 16.3.2 and above
Cause
The Report Service is not running
Resolution
Starting with the Clarity 16.3.2 release, Clarity supports a separate BG like service for report execution, known as the Report Service.
This service runs independently of the main BG service and handles only report execution from the Clarity Reporting workspace, allowing for better scalability, performance, and workload management. Administrators can configure and manage this service separately to optimize system performance.
You can add, deploy and start the report service to sort the Health Report issue
Open the command line in the Clarity server and run:
- service add report
- service deploy report
- service start report
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