Addressing "Service Down" Alerts in NSX Manager

Products

• VMware NSX

Issue/Introduction

Users may encounter various alerts within the VMware NSX Manager UI indicating that critical services—such as IDPS-REPORTING, MONITORING, and HTTP—are in a "Down" or "Degraded" state. These alerts often appear under the Clustering or Node Configuration sections with a status of "Cluster Degraded."

Even if these alerts currently show as Resolved in the UI history, they may persist in the alert dashboard and require manual intervention to clear the visual warning and return the cluster health status to green.

Environment

VMware NSX

Resolution

It is necessary to verify the functioning of these services. Follow these steps to validate the alerts:

1. Verify Service Status via CLI

Log in to the NSX Manager node reporting the issue via SSH or console as root and check the status of the reported service. For example, fo the IDPS Reporting service, use:

/etc/init.d/idps-reporting-service status

• Expected Result: The output should show Active: active (running).

• 

2. Cross-Verify via NSX CLI

Alternatively, use the NSX-specific CLI to check the overall cluster and service health:

• Run get cluster status to see the status of all group members.

• Run get service <service_name> (e.g., get service idps-reporting) to confirm the manager recognizes the service as running.
  
  
  If you see that the service is running as expected and the cluster looks stable from the CLI, but still see an alert on the UI.
  Please Open a Broadcom Support ticket