Event Manager Publication Service shows as failed in portal system status view

Products

• Network Observability
• CA Performance Management

Issue/Introduction

SYMPTOMS:

• Event Manager Publication Service displays a failed status
• Commands to start the caperfcenter_eventmanager service return a "not found" error

CONTEXT: Occurs after manually uninstalling or removing the Kafka service from the Portal server

IMPACT: Event Manager services cannot run, impacting portal functionality

Environment

• DX NetOps Portal 25.4.1
• Architecture: Portal and MySQL on separate hosts

Cause

The caperfcenter_eventmanager service file is missing from the system

/etc/systemd/system/caperfcenter_eventmanager.service

Resolution

STEPS:

1․ VERIFY MISSING SERVICE FILE

Path: /etc/systemd/system/ Command: ls -al caperfcenter_eventmanager․service

EXPECTED: File is not present on the system

2․ REINSTALL PORTAL CONSOLE

Command: IATEMPDIR=<your-large-folder> ․/CAPerfCenterSetup․bin -i console

EXPECTED: The installation completes and recreates the missing service file

3․ VERIFY SERVICE STATUS

Command: systemctl status caperfcenter_*

EXPECTED: All caperfcenter services show as running

VERIFY SUCCESS:

• Check the Portal system status view to confirm the Event Manager Publication Service no longer shows as failed