Cannot RDP to a Target Device in PAM

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

A Privileged Access Management (PAM) end-user is getting the following error message connecting to numerous Windows servers via RDP:

Remote Desktop Connection

This computer can't connect to the remote computer.

Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.

Hide details:

Error code: 0x904
Extended error code: 0x7
Timestamp (UTC): <date>

Cause

The Target Account password used for their RDP Auto Connection was invalid.  

Resolution

Updated and successfully validated the Target Account password used for their RDP Auto Connection.

Then PAM end-user was able to RDP successfully into Target Server.