Approval Process and I0002003d Error

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

In an approval process, if User A in a group rejects a package promotion and later User B in the same group approves it, the package still cannot be promoted and shows error I0002003d.

Is there a way to clear the rejection so the package can be promoted without requiring User A to approve it again?

Environment

CA Harvest Change Manager 14.5.x

Resolution

Unfortunately, there is no way to clear the promotion rejection without requiring the user who rejected the package initially to approve the package.